Return & Refund Policy
Hope Inspire
Thank you for shopping with hopeinspire.store. Every product we create is designed to inspire and crafted with care. Your satisfaction matters to us, and we aim to make your experience smooth, transparent, and trustworthy.
Returns
Since most Hope Inspire products are print-on-demand and made specifically for you, we do not accept returns for change of mind.
However, returns are accepted only in the following cases:
You received a damaged product
You received a defective product
You received the wrong item or incorrect design
You must notify us within 7 days of receiving your order to be eligible.
Items must be unused and in the same condition as received. Original packaging and proof of purchase may be required.
Refunds
Once your issue is reviewed and approved, we will:
Issue a replacement, or
Process a refund to your original payment method, based on your preference and product availability
Shipping charges are non-refundable, unless the issue occurred due to our error.
Refunds are processed within 5–10 business days after approval. Your bank or payment provider may take additional time to reflect the amount.
Exchanges
We offer exchanges only for damaged, defective, or incorrect items.
Exchanges for size, color, or design changes are not supported, as all items are custom-printed.
To request an exchange, contact us within 7 days of delivery with clear photos of the issue.
Non-Returnable & Non-Refundable Items
The following items are strictly non-returnable and non-refundable:
Custom or personalized products
Print-on-demand items (unless damaged or defective)
Digital products or downloadable content
Gift cards or vouchers
Sale or promotional items
Damaged or Defective Items
If your order arrives damaged or defective:
Contact us immediately with clear photos and order details
We will arrange a free replacement or refund at no additional cost
Your happiness matters, and we’ll make it right 🌱
Return Shipping
Customers are responsible for return shipping costs unless the error is from our side
If the mistake is ours, we will cover return shipping or resend the item free of charge
Processing Time
- Refunds and replacements are processed within 5–10 business days
- Delivery times for replacement items may vary depending on location
Contact Us
For any questions, concerns, or support requests, please contact us through our official support channels listed on the Hope Inspire website.
We’re always here to help and inspire 💛